This is a company where the customer comes last, not first. APMEX doesn't seem to operate this way and has lost any future orders from me. Whenever I have dealt with online vendors in the past, should something be damaged or missing, they were happy to issue a refund or replace the product. I told them very firmly I would not be doing so. Because they weren't going to assume responsibility, they presumed I would have to eat the costs. APMEX then stated in a later email that they had conducted an internal investigation, but nothing was awry. He suggested that I contact the vendor, who responded 24-hours later, but only to tell me to file a police report. I called Walmart and the rep said he could do nothing for me. I then got emails saying my package had been delivered and my Visa account had been charged. Our APMEX-branded silver bullion rounds include something for everyone. 999 fine silver and are guaranteed by APMEX. APMEX Silver Rounds: APMEX-branded silver rounds are composed of. Either someone had slit it open and removed the contents or they were never shipped to begin with. 9Fine Mint Silver Rounds: 9Fine Mint rounds feature clean, bold lines and signature 9Fine Mint ornamentation to make these rounds elegant and instantly recognizable. Four days later, an envelope was slipped through my mail slot (I was there at the time and saw the incoming mail) and the package was empty. I recently ordered two rolls of old pennies from APMEX via Walmart. Suspect when gold is going up that they will use buyer's money to purchase the gold, cancel those order holding the funds, and then fulfill new orders from their horde as the prices drop with the new buyer's locked in at the higher rates. I honored my side of the purchase and APMEX did not plus, the same purchase from them is now 750$ more. These people are not to be trusted! My attorney suggests we wait and see if the refund does show up before filing a lawsuit for damages. Meanwhile, they are not only able to sell the gold to someone else for additional profit since gold prices went up but also get to play/invest/whatever with my 20K$ for several months. On my second call demanding either send coin or return my funds now three weeks, they said the order would not be fulfilled and I would also not be provided refund for at least 4-5 more weeks. Upon calling, they admitted not sending the coin and demanded I not only confirm each piece of information of the order but also provide third party verification of my financial records, identifications records, etc. One week later, my checks had arrived and been cashed but, no coins were sent. Love how you label this box "Okay what went wrong this time?" Ordered some bullion coin costing 20K$ with promise to pay by personal check. APMEX refusing send 10 coins and also refusing refund! Purchasing industrial silver can offer numerous benefits across various sectors and industries.
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